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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Demonstrate a sound working knowledge of the personal injury sector
   • Outline the personal injury management process and the roles and responsibilities of stakeholders
   • Research the roles and functions of personal injury management authorities and organisations in Australia relevant to own work role
   • Demonstrate a sound knowledge of different scheme types and benefit models in Australia in discussions with stakeholders
   • Source information and explain the operations and assistance available from relevant personal injury management authorities
   • Explain appropriate dispute resolution processes within the personal injury sector to stakeholders
2. Access information
   • Identify relevant Acts, regulations and codes of practice relevant to personal injury management and to work role
   • Source information relating to relevant Commonwealth, State and Territory Acts, regulations and codes of practice
   • Demonstrate knowledge of relevant personal injury and rehabilitation Acts, regulations and codes of practice when working with stakeholders
3. Outline potential impacts of an injury
   • Use accurate terminology to cover the different types of injuries suffered by workers
   • Outline the possible impacts of an injury on a person and significant others such as family, employer and colleagues
   • Identify and coordinate access to specialist services for stakeholders within the personal injury sector as required
4. Undertake consultation with stakeholders
   • Follow organisational processes and procedures for consulting and negotiating with stakeholders
   • Provide accurate and timely verbal and written communication to stakeholders to support the consultation process
   • Maintain ongoing and participative communications with internal and external stakeholders

Performance Evidence

Evidence of the ability to:

access, source and maintain current information relating to personal injury legislation, regulations and codes of practice as required

consult with stakeholders demonstrating a sound knowledge of personal injury sector and the impacts of a personal injury on the person and significant others.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the roles and responsibilities of key stakeholders in personal injury management within Australia

identify key personal injury management authorities and their roles and responsibilities

identify the various scheme types and benefit models in Australia

identify the impacts of an injury to an injured person and relevant parties including employers and families of the injured person

list and define terminology used for workers compensation, personal injury classifications and treatment

outline the key steps in the personal injury referral process

describe the consultation and negotiation process

describe the key features of:

relevant industry codes of practice

organisational policies and procedures

relevant personal injury legislative and regulatory requirements

relevant personal injury management services and systems.

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